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# Return & Refund Policy
## Overview
At Her Royal Madness, many items are handmade, curated, customized, intuitive, mystery-based, or made in small batches. Because of this, we handle returns and refunds differently than large retail stores.
We genuinely want you to love your order and will always do our best to help if an issue arises.
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## Eligible Returns
We may accept returns or replacements for:
- Items that arrive damaged
- Incorrect items received
- Major defects or errors caused by us
To request assistance, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item
- Photos of packaging if applicable
Requests submitted outside this timeframe may not qualify for replacement or refund.
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## Non-Returnable Items
Due to the nature of our products, the following items are generally non-returnable and non-refundable:
- Mystery boxes
- Curated or intuitive selections
- Custom or personalized items
- Digital downloads
- Opened self-care or hygienic products
- Spellwork or metaphysical items
- Moon water
- Clearance or final sale items
- Perishable items
- Gift cards
Mystery and curated items are intentionally designed to vary. By purchasing these products, you acknowledge that contents may differ from listing photos and from previous orders.
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## Digital Products
All digital product sales are final.
Due to the instant-access nature of digital files, we cannot offer refunds once files have been downloaded or accessed.
If you experience a technical issue with a download, please contact us and we’ll gladly help fix the problem.
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## Refund Decisions
Approved refunds may be issued as:
- Store credit
- Replacement item
- Partial refund
- Full refund
depending on the situation.
We reserve the right to deny refund requests involving:
- Buyer’s remorse
- Failure to read listing descriptions
- Minor handmade variations
- Shipping delays outside our control
- Attempts to abuse the refund system
- Claims based solely on aesthetic preference
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## Shipping Issues
Her Royal Madness is not responsible for:
- Packages marked as delivered
- Carrier delays
- Customs delays
- Weather-related shipping disruptions
- Incorrect addresses entered at checkout
If your package is lost in transit, we recommend contacting the shipping carrier first using your tracking number.
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## Cancellations
Orders may only be canceled within 12 hours of purchase unless production has already begun.
Custom, personalized, and made-to-order items may not be canceled once work has started.
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## Exchanges
We do not guarantee exchanges due to the limited, handmade, and one-of-a-kind nature of many products.
If there is an issue with your order, please contact us and we’ll review options case-by-case.
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## Contact
For return or refund questions, contact:
support@herroyalmadnessco.com
Thank you for supporting Her Royal Madness — small business chaos powered by caffeine, creativity, and probably glitter somewhere it should not be.
